Monash CHEQ visit to South Africa
23 June 2006
In support of Monash University’s commitment to embracing improved
methods of operating and meeting rigorous quality standards, service level
agreements (SLAs) were introduced for support services. These agreements
assist in the move towards self-sustaining, transparent business management
where the quality of support services can be easily demonstrated.
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| During their visit to MSA, (from the left) Mr Sid
Nair, Quality Advisor: Evaluation and Mr David Pawley Quality Advisor
SLA from the CHEQ at Monash with Ms Nicolene Murdoch, Director Institutional
Planning and Quality Assurance at Monash South Africa. |
Mr David Pawley, Quality Adviser responsible for Service Level Agreements
(SLAs) in the Centre for Higher Education Quality and Dr Sid Nair, Quality
Advisor: Evaluations, presented a workshop on SLAs at the Monash South Africa
campus in June.
During the workshop they looked at the purpose, elements and benefits of
SLAs and discussed SLAs in the South African context as well as the first
steps in developing service catalogues and service statements. The workshop
was attended by about 40 delegates from South African tertiary institutions.
While at MSA, Mr Pawley and Dr Nair also facilitated other sessions including
one for academic staff on utilising staff evaluation tools for promotional
purposes, and one for general staff on surveys designed to assist work areas
develop skills and needs required by their staff.
Their trip to South Africa coincided with a conference on 20 June hosted
by the Foundation of Tertiary Institutions of the Northern Metropolis
(FOTIM) – the largest academic consortium in South Africa.
At the FOTIM conference Ms Nicolene Murdoch, Director of Institutional
Planning and Quality Assurance at MSA presented a paper: “Preparing
for the audit: It’s a long journey, but enjoy the ride”, and
Mr Pawley and Dr Nair presented a paper entitled: “Quality and Feedback:
the duty of care”.
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