Safety at the ATM

• Use ATMs you are familiar at well-lit area
• Scan the area before you approach the ATM and avoid using an ATM if there are suspicious-looking people around, or if it is isolated or looks unsafe in any way.
• Avoid opening your purse, bag or wallet while in the ATM queue. Have your card in you hand or pocket before you approach the ATM. 
• If the ATM appears to be faulty or you experience problems with the card slot keypad, use another ATM and inform the bank. 
• Avoid ATMs with messages or signs fixed to them indicating that the screen directions have been changed - especially if the message is posted over the card reader. 
• Do not accept help from strangers and never give your PIN to anyone (even people claiming to be bank employees or security guards. Criminals work in teams - one to distract you, while the other steals your card and money. 
• Be on the lookout for “shoulder surfers” - people standing too close. They could be potential criminals waiting to see your PIN.
• Stand close to the ATM and shield the keypad with one hand when entering your PIN. Try using the knuckle of your middle finger to key in the PIN.  
• Do not key in your PIN until the ATM prompts you to do so. 
• If your feel the ATM is not working as it should, press cancel, withdraw your card and go to another ATM. Report the matter to the bank. 
• Finally, do not forget to take your receipt or transaction records with you to protect information of your account.
• Ensure that your own card is returned after the transaction.
• Keep your cash withdrawals to a minimum.
• Do not count your cash in front of the ATM.
• Take note of your surrounding area and be watchful of people following you after you have withdrawn your money (on foot or vehicle). Report any suspicious looking vehicle or persons to the South African Police Service immediately on 10111.